Senior Customer Success Manager (Berlin)

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Location: Berlin, Hybrid (3 days in the office)
Salary: €80,000-€100,000

Are you a customer success expert ready to take on a pivotal role in a fast-growing SaaS company? Join a dynamic, high-performing team transforming how businesses in the property sector operate. This is your opportunity to combine strategic thinking with hands-on account management while being backed by the resources of a globally successful tech brand.

Why this role?

• Shape the future: Work with enterprise and strategic accounts, helping clients achieve their business goals and driving transformative change in the property sector.
• Startup energy meets global backing: Enjoy the excitement of a scale-up environment with the security of a major tech company.
• Career development: Thrive in a collaborative and forward-thinking organisation offering clear growth opportunities.

Your responsibilities:

• Lead the onboarding of new clients and manage their lifecycle, ensuring high engagement and retention.
• Drive growth by identifying upsell and cross-sell opportunities within key accounts.
• Work across teams—Product, Sales, Marketing—to provide feedback and develop creative solutions for client challenges.
• Regularly review account health, mitigate risks, and nurture client relationships to meet ambitious KPIs.
• Deliver consultative strategies to help clients navigate complex and evolving business environments.

What they’re looking for:

• 5+ years’ experience in customer success or account management, ideally within property, public sector, or SaaS.
• Proven success managing complex client relationships and driving growth.
• Strong consultative sales skills and an ability to align software solutions with client goals.
• Fluent German (native level) and excellent English communication skills.
• Proactive, adaptable, and able to thrive in a fast-paced environment.

What’s in it for you?

• Competitive salary (€80,000–€100,000)
• 28 days holiday plus public holidays
• Flexible hybrid working and the option to work abroad
• Annual travel pass and Urban Sports membership
• Learning resources, employee assistance programme, and company-sponsored social events

If you’re ready to make a tangible difference for clients in an innovative, fast-paced SaaS company, apply now and take the next step in your career!