Estate Operations Coordinator

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London
£32,000 – £35,900 plus benefits

This is an exciting new role with one our key clients in their estate management team. The Estate Operations Coordinator’s are responsible for ensuring an excellent level of service is delivered and that the site is a desirable place to live. You will be the go to person on site ensuring its running to the best of it’s ability at all times.
You will be working closely with the Estate Operations Manager to ensure your residents are happy in the environment they live and to fulfil your role as a safe, effective and proactive Landlord.

Company profile – Estate Operations Coordinator:
Our client is one of the largest housing providers in London and the south-east, with history stretching back over 50 years. The firm are now a leading developer, regenerator and manager of real estate and they provide an environment where their people can thrive and deliver on their career aspirations.

How you’ll do it:
• By delivering first class on-site management service to customers including the provision of appropriate and responsive services
• Making recommendations to the Estate Operations Manager for the improvement of communal areas and estate services
• Delivering improved resident satisfaction results in line with the budget, seeking ways to make costs savings wherever possible
• Working collaboratively to ensure all teams achieve estate management targets effectively and economically
• Delivering services on budget and seek ways of improving cost effectiveness whilst delivering ways of increasing income
• Finding creative solutions to address residents individual needs by accompanying estate management team on visits and inspections and meeting and listening to residents’ feedback
• Being responsible for driving service improvement initiatives that drive up customer satisfaction
• Ensuring estate repairs are carried out quickly, efficiently and economically and that the team are gathering feedback from the customer and quality checking completed works
• Building and maintaining strong relationships with Tenants

Person Profile – Estate Operations Coordinator:
• Previous experience within a similar role in the housing or property sectors
• Knowledge in maintenance, leaseholds and Estate Management
• IOSH or Affiliate/Associate TPI
• Customer focused

Salary Package – Estate Operations Coordinator:
£32,000 – £35,900 plus benefits
Hours: Flexible working, 7 hours a day between the hours of 8am-6pm Monday-Friday

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