Lettings & Account Manager

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Salary: £24,000 Basic + Commission (£40,000–£45,000 OTE)
OR
Up to £35,000 Basic for a more Account Management–focused candidate
Monday to Friday, 9am–6pm | No Weekend Work!

Are you a personable and detail-driven lettings professional who wants to work in a quality-first environment with no Saturday work?
This rare opportunity is with a boutique independent agency that truly values integrity, long-term relationships and good old-fashioned service — with none of the heavy cold-calling or relentless new business targets.

The Opportunity:

This is a chance to join a respected, design-led estate agency in one of South West London’s most desirable neighbourhoods. They’ve built a loyal client base and now need someone experienced to take on a dual Lettings Negotiator / Account Manager role, managing active tenancies and letting around 1–2 properties per week.

With minimal pressure for new business generation, you’ll focus on nurturing relationships, providing top-tier service, and ensuring that each let runs smoothly — from viewings through to handover.

What You’ll Do:

• Let high-quality residential properties, handling enquiries and managing viewings
• Act as the primary point of contact for existing landlord clients
• Manage the full lettings process from offer through to handover, before passing to the in-house admin team
• Build rapport with applicants and tenants, offering a professional and friendly service throughout
• Maintain meticulous attention to detail when it comes to documentation, compliance and communication

What They’re Looking For:

• Experience in lettings – either as a Lettings Negotiator or in a Lettings Admin/Account Management capacity
• A conscientious, chatty and switched-on personality – someone who’s warm, client-focused and takes pride in getting the details right
• A genuine interest in delivering exceptional service, rather than chasing volume
• Someone who values a supportive team culture and a sensible work-life balance

The Perks:

• No Saturdays: Monday to Friday only
• Tailored salary structure: £24k basic with £40–45k OTE for a Negotiator-style candidate; OR up to £35k+ basic for someone more Account Management focused
• Flat 10% commission structure for negotiators
• Small, friendly team with strong leadership and great local reputation

This could suit a Senior Lettings Negotiator / Lettings Manager looking for a better work/life balance. Or someone from a Lettings Administration or compliance background who loves meeting new people.

Either way, if you’ve got lettings experience and want to work somewhere where quality matters more than quantity, this could be the ideal next move. Especially suitable for someone tired of the hard sell culture but still loves property and people.